Studio 7 Studio Back Pack

• Attitude delivers Australia-wide and Internationally. We use Australia Post and couriers on occasion.
• Postage options are standard ($10 flat rate), express ($15 flat rate) or in-store pick up (no charge). Exceptions for larger items are explained below. 
• Please take care to ensure accuracy when entering the delivery address for your order, especially where orders are addressed to a gift recipient. We also ask for a mobile number for tracking purposes please. 
• Orders are processed within 1-5 business days (excludes weekends and public holidays). Express post orders are prioritised and typically processed within 1-2 days. 
• If for any reason there is a delay in shipping, the customer will be contacted with an updated timeline. 

Additional Delivery Charges

• For bulky items (e.g. Garment Bags, Tutu Bags and Hangers, Dream Duffels) or large orders, additional charges will apply and we reserve the right to adjust delivery costs where necessary. You will be contacted and asked to accept these charges before your order is dispatched. You may cancel your order at any time prior to dispatch if you do not agree with the additional charges.
• Additional delivery charges may apply where a parcel has been returned unclaimed, refused or insufficiently addressed and is re-sent at your request.

Postage within Australia

• When posting items within Australia we charge a fixed rate of $10.00 for standard post, or $15 for express post per order.
• Orders are sent through Australia Post which has tracking available on all Parcel Post.
• Parcels are generally received in capital cities within 2-5 working days from the time of posting. Delivery for rural areas may be somewhat longer than this.

In-store pick up

• With our free in-store pickup option you can skip the postage fees and your order can be collected from Attitude Australia at our Mitchell or Phillip store.
• Please indicate in the customer notes which pickup location you would prefer.
• Once you have placed your order online and selected in-store pickup at the checkout, our staff will prepare your order and it will be ready for pick up within 1-3 business days.
• We will contact you should there be any extended wait times for specific items. Once your order is ready for collection, you will receive notification by way of a phone call, email or text. 
• Our store hours are on the Attitude Australia homepage. Please note the Mitchell and Phillip stores have different opening hours. 
• Please have your order confirmation email with you when you come.

 International Postage

• International orders are sent through Australia Post.
• The cost of international postage will be discussed with you if it exceeds the flat rates quoted above. 
• Our charges reflect the actual cost of posting the order through Australia Post. We do not charge a fee for packing the order.
• International delivery times can be found on the Australia Post website. Delivery times are a guide only and delays can occur – not least because of Customs officials in the receiving country.
• International orders over 5kg or to a country not on our usual mailing list will need a special quote. Please contact us and we will confirm the best method and cost for the service.
• Please note that we may not provide refund or replacement when sending overseas. We use Australia Post as our carrier and utilise their services to track and find lost or missing articles. 

Order Status

If you haven’t received your order within 7-10 days of receiving your email with your shipping confirmation (within Australia only), please use the tracking number provided to review the status of your package. If you have any concerns, please contact us at enquire@attitudeaust.com.au with your name and order number, and we will look into it for you.

Returns or exchanges on products can be made within 14 days of purchase. You must provide proof of purchase when requesting a return/exchange.

All merchandise that is returned must be in its original packaging with all labels attached and be unworn.

Products that show signs of use e.g. markings on the sole of a shoe, deodorant/make-up stains on a garment cannot be refunded.

There are no exchanges or returns on products marked as 'clearance'. Our clearance items are offered as a final sale.

We do not accept returns or exchanges of face masks, hosiery, underwear or tights due to hygiene and health regulations.

If you purchase the wrong sized garment, we will arrange an exchange for another size if it is available within 7 business days of goods being received. If the size requested is not available, we will offer you an alternative style or a refund at your request.

We reserve the right to inspect garments to ensure the return policy conditions are met. Therefore, the item/s must be unworn and unwashed in original saleable condition with all labels and tags attached.

At Attitude we are happy to provide an exchange for change of mind within 14 days of purchase. Goods must be returned in their original packaging, unused condition, with all labels and tags attached and packaged for transit so damage does not occur.

Postage/shipping paid on the original items is not refundable.

Return postage on the item from the customer to Attitude is at the customer's expense.

Postage on the new item is at the customer's expense and must be paid before the item can be posted.

Items for Exchange or Return are to be posted to:

Attitude Australia
Unit 5
28-30 Essington Street
Mitchell ACT 2911